Samsung working on improving smartphone repairability services in India | Tech Tips

Samsung’s ‘Domestic Service Experts Overseas Dispatch’ program has been announced in a move to improve repair services for its smartphones. This will see the Samsung instructors travelling to several countries and educating local service technicians on better repair techniques. The South Korean giant intends to expand this program to home appliances, including TVs. Not just this, Samsung hopes to improve overall customer support as well.

Samsung improves smartphone repairability

• Through this new program, Samsung aims to deliver consistent and reliable repair services.
• To that extent, the company sent an instructor to India in July and he shared how to repair displays of smartphones more efficiently, with the primary motive of needing to change only fewer parts.

• The local technicians were also taught the Galaxy usage history analysis and precision diagnosis techniques.
• Samsung doesn’t intend to keep this program limited to smartphones as the brand plans to send home appliances and TV service specialists to the Phillippines in September.
• The home appliance technicians will focus on home-to-service Samsung’s AI-powered products.

Samsung sent a consultation expert to improve customer support in the Netherlands back in February and to Japan in May. Samsung believes that this has improved customer satisfaction. 

By standardising the repair and customer service experience, Samsung aims to improve the whole after-sale experience for the end customer. This will put a positive image for the brand among the masses, especially in price-sensitive markets. The experience shared with its technicians will be directly translated to customers by appropriately offering premium services, without needing to visit the service centre again.

Since this is not restricted to smartphones, the whole experience will remain the same across the product range.